Frequently Asked Questions
Learn more about Kosher River Cruises
What is your cancellation policy?
Payment Schedule & Registration: Initial deposit of $1000 per person must be received at time of booking in order to reserve your space. Final payment is due more than 120 days prior to departure and is subject to cancellation and forfeit of deposit if not received within this time period. All program sign-up within 120 days prior to departure must be paid in full in order to reserve your space.
Registration, Payment & Cancellation Policy: Having checked off the required area of the registration portal You confirm Your understanding and acceptance of the Conditions and the Contract by paying Your Booking Deposit or otherwise paying any part of the price of Your Tour. If You make a Booking on behalf of any other person, You represent to Us that You have their authority to make the Booking on their behalf and to legally bind them to the terms of the Contract, including the Conditions. Each reference to “You”, “Your”, “Guest” or “Passenger” means the person who makes the Booking and each other person covered by the Booking.
Cancellations: Any cancellations must be submitted IN WRITING to this office. Cancellations made prior to 180 days of departure the deposit is non-refundable but may be used towards a future KTreks program. 180 to 120 days prior to departure an administrative fee of $500 will be retained and a $500 credit may be put towards a future KTreks program. Within 120 days of departure total cruise cost is not refundable. Any cancellations will be subject to the cancellation fees above plus any extra costs associated with the cost of airfare. If KTreks Tours should cancel a tour due to insufficient sign-up all funds submitted by the participant to KTreks will be reimbursed to the participant. KTreks is not liable for any other costs outside of the amount of the tour costs submitted to KTreks associated with the planning of the participants trip including airfare, additional hotel stays, etc.
Travel Insurance: In today’s travel environment it is important to protect your travel investment. KTreks strongly recommends that all participants take out travel insurance to protect themselves and their investment from any unforeseen events. Those interested in purchasing your insurance through KTreks (US residence only), we recommend the travel insurance programs linked on our website located on the travel insurance page – which is one of the most cost effective and offers substantial coverage. Please contact us and we can help facilitate the process. For a quote or easy sign-up follow the “Travel Insurance” link on our website. Participants are not obligated to purchase insurance through KTreks and may sign-up for their own policy.
Medical Declaration: All participants must be fit to travel and are not traveling contrary to medical advice. All pre-existing medical conditions, which may require treatment during the tour must be declared. All travelers must have ample medical insurance to cover any costs associated with pre-existing conditions or medical assistance that may be required during travel. All medical costs are the responsibility of the participants and cannot be laid out by KTreks Inc. or any of its associates.
Disclosure: Please note many of KTreks travel programs takes place in unique and sometimes exotic and adventurous destinations throughout the world. In Europe walking is required at many tour sites that cannot be accessed by motor vehicle. Due to the remote location and pristine environment that surrounds us in many of these destinations (which is what makes our programs so unique), certain amenities and comforts that may be available to guests in more populated or urban areas may not be available here. We ask guest to take this into consideration when choosing a KTreks travel program. Please speak to one of our travel experts to go over the program details to make sure that this program is truly the right one for you.
Final Instructions: KTreks travel kit including travel times, hotel telephone numbers, what to bring etc., will be available and sent via email or mailed to each participant approximately four weeks prior to departure.
Deposit & Initial Registration: Credit card payment may only be used for deposits at time of initial booking. Deposit payments may also be made by check, direct deposit, bank wire or Secure ACH Direct Deposit.
Final Payment: Final payments may only be made by check, direct deposit, bank wire or ACH – Secure ACH Direct Deposit – USA Banks Only: Upon request we can send you a direct deposit ACH form to fill out and return. Please enter the required information on the form and return this form to us via fax, mail or scanned email (this is required for your security against any fraud using your financial information without your consent.
Do I need travel insurance?
In today’s travel environment it is important to protect your travel investment. KRC / KTreks Inc. strongly recommend that all participants take out travel insurance to protect themselves and their investment from any unforeseen events. Those interested in purchasing your insurance through KRC / KTreks Inc. (US residence only), we recommend the Travelex program which is one of the most cost effective while offering substantial coverage. Please contact us and we can help facilitate the process. Participants are not obligated to purchase insurance through KRC / KTreks Inc. and may sign-up for their own policy.
What is a medical declaration?
All participants must be fit to travel and not traveling contrary to medical advice. All pre-existing medical conditions, which may require treatment during the tour, must be declared. All travelers must have ample medical insurance to cover any costs associated with pre-existing conditions or medical assistance that may be required during travel. All medical costs are the responsibility of the participants and cannot be attributed to KRC / KTreks Inc. or any of its associates.
Is a Kosher River Cruise right for me?
Please note some of our programs take place in unique and sometimes exotic and adventurous destinations throughout the world. In Europe walking is required at many tour sites that cannot be accessed by motor vehicle. Due to the remote location and pristine environment that surrounds us in many of these destinations (which is what makes our programs so unique), certain amenities and comforts that may be available to guests in more populated or urban areas may not be available here. We ask guests to take this into consideration when choosing a Kosher River Cruises travel program. Please speak to one of our travel experts to go over the program details to make sure that this program is truly the right one for you.
How do we get to and from the ship
From the regional airports, airport transfers on day of embarkation and disembarkation are included as part of your all-inclusive cruise experience. Please see the specific cruise page for details.
Is internet available onboard?
Internet service is available on most of our ships and included as part of your all-inclusive cruise experience. Please note this is a satellite or cellular connection so speeds are slow with breaks in service due to movement and location. Each ship is different and some ships may not have WiFi due to its remote locations. Please call for details.
Is there smoking on the ship?
All interiors of the ship are non-smoking. Smoking is only permitted on the open air sun deck.
Do all rooms have full private facilities?
Yes, each stateroom has a fully equipped bathroom and shower.
Is there a TV in my stateroom?
Yes, there is satellite TV in each stateroom, though TV selections are limited. On some of our expedition cruises there are no TV’s in room (daily newspapers are supplied plus internet).
Is there a safe in the room?
Yes, each stateroom has a personal safe for your use.
Is English spoken on ship?
English is the common language spoken on board and there is also an English-speaking Cruise Director. Kosher River Cruise team members also speak Spanish, Hebrew and a number of other languages.
Is sightseeing included?
Yes, as part of your all-inclusive cruise experience all tours as listed in the tour itinerary are included. Additional options may be offered when you are on the ship. Time is also allowed for self exploration.
What dates should I book my air?
If traveling from the USA to Europe, Asia or South America you may need to depart the USA no later than one day prior to your ships boarding. You may begin to disembark the ship in the early am on your last day. Please allow enough time to get to the airport and check into your flight.
Will you assist me book my air?
Yes, we have an outside agency who can help book your air. There will be a booking fee on top of the airfare if booking through them. Your best bet is the airline internet site for best pricing. Groups of 10 or more departing and returning together many be eligible for a group air discount. Please call for details.
Is there a fitness area onboard the ship?
Yes, but depends on the ship. Some have a full spa with full treatment facilities, indoor pool, fitness area with stationary bikes, including indoor sauna and Jacuzzi. Please see the individual cruise destination departure page fo specific ship details.
Is there a doctor onboard?
The ship always sails close to shore, in the event of an emergency, medical service can be request promptly. Our Amazon cruise will have a nurse on-board.
Is there laundry service onboard?
Laundry service is available onboard for a fee.
What is the cuisine?
All meals on board are prepared and supervised by our staff of master kosher chefs and the ships chefs all under the supervision of our head chef Malcolm Green and consist of local food adjusted to appeal to North American tastes. All food and standards for the program will be Glatt Kosher, all meat is Glatt, all diary Cholov Yisroel and Pas Yisroel for all breads and cakes.
Can you accommodate special diet requests?
Yes, we can accommodate most special diets and food allergies for many needs. Please be sure to inform us at least 6 weeks prior to departure about your needs to find out if they can be accommodated and give us ample time to prepare. Last minute request cannot be guaranteed.
Whilst KRC has spent years creating and developing regular menus, we are pleased to announce that we have introduced a new high protein VEGAN menu, giving our vegan and vegetarian guests a healthy and varied diet.
Every meal begins with a large prepared and fresh salad bar.
There is always a vegan starter or a vegan pasta dish: Such as Forest mushroom risotto, vermicelli with lemon and artichoke pesto, melazane in carroza, baked penne and pumpkin.
We always have at least one Vegan soup: Such as Sweet potato and carrot, French Onion Soup, Mushroom Bisque, Vichyssoise.
For Entrée we always have at least one exciting vegan choice: As mentioned these have been designed to be tasty with a high protein content: Such as Sweet potato and black bean quesadillas, crusted cassoulet with tofu, squash and quinoa chili, shepherdess pie with quinoa.
Most of our desserts are vegetarian but we have a nice selection of vegan choices: Such as Linzertorte, Sacher Torte, Peach Melba, Apple crumble. Enjoy whilst maintaining your dietary choices.
If you are gluten intolerant we also have special choices just for you.
What is the dress code?
During the day time casual attire is the norm. At dinner it is casual nice with a collar shirt (e.g. Polo) and pants required. Be sure to bring comfortable walking shoes for our tour days!
Can we reserve a table in the dining room?
The ship has an open seating policy. This way you can meet new people. If you would like to dine with a special group of friends please arrive at dinner early when the dining room first opens. Larger groups have the option of reserving their tables ahead of time.
Is wine, and beverages available with meals?
Local kosher wine and beverages are available at all meals and are included as part of your inclusive cruise package. A number of our cruises are all-inclusive and include all bar and mini-bar items. Those cruises where an all-inclusive beverage service is not available we will provide a specific on-board credit in its place. Please call for details.
How big is the ship?
Our ships range from 150 to 60 passenger ships depending on destination. Unlike larger cruise vessels they are quite easy to get around as there are only two or three passenger decks plus the sun deck.
What is the currency and can we use credit cards?
All the countries in Europe you will visit on the cruise (including on the ship) except for Hungary will use the Euro. The ship and many locations accept major credit cards; however in small towns they may not be widely accepted especially on our Asia and Amazonas cruises. In these cases you should have some local currency. ATM machines are located throughout most of Europe. In Asia payment can be made in dollars in Real in Brazil .
Is a passport required?
Yes, a passport is required with at least six months of validity left from the date of your return. For non-U.S. passport holders please contact your airline for other passports to be sure you are able to travel to all the countries on your itinerary or transiting.
On our Mekong cruise guests will purchase visas through the ship on entry into Vietnam or Cambodia while on board. Arriving airports guests will have to purchase visas on their own. Instructions will be supplied prior to cruise departure on how to do this online.
Amazon cruise a Brazilian visa may be required based on your nationality. Please inquire when purchasing your air tickets.
Is there tipping onboard the ship?
Our policy is to collect $200 per person prior to departure to take care of all gratuities of non-Kosher River Cruise staff. This includes local guides and crew.
What do you recommend for those passengers with mobility concerns?
Gentle Walker Program & Guest Who May Need Additional Assistance: We welcome guests with limited mobility but want all guests to understand that challenges will exist on board and during shore excursions. Mot of our ships have elevators, though some may not and have split-level decks and/or significant thresholds that could make movement difficult, as there are stairs between decks. Shore excursions may require movement over cobblestones or up and down stairs; accordingly, a physically challenged guest will require the services of a responsible adult since crew availability is severely limited in most circumstances. Motorized scooters are not typically suited or can be used on-board.
What People are Saying
“A Great Find”
“Outstanding experience in a wonderful religious environment viewing centuries of Jewish history”
“Fabulous & flawless service”
“I have been totally spoiled for future vacations. Riverboat is the way to go. I’ve met such nice people, staff was great, food fantastic. A really well run and well thought out trip”
“Another successful experience”
“Our experience was unique in that we were able to tour a lot of territory and a variety of places with minimal inconvenience. The fact that our boat was always with us and there were no long bus rides or waits made this mode of travel extremely enjoyable.”
“It was important that the Kosher River Cruise director was always with us and was ready and willing to make adjustments along the way to keep everything moving smoothly. I would highly recommend Kosher River Cruises and this river cruise as an exceptional vacation experience.” “
Connect With Us
Call Us: USA +1 310-237-0122
Call Us Toll Free USA: 800-923-2645
Office hours are 9:00am to 5:00pm PST
Israel: 052 836 2661
United Kingdom: 020 3393 6823
Fax us: USA (888) 589-6498
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